RingCentral Defaults

Recommended RingCentral Extension Settings

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  User Details

  Do not change anything under User Details since it can break your account. If something is incorrect in your account, please let us know and we will help you get it fixed.

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  Phones & Numbers

  Only change Presence settings in this section. Presence allows you to setup another staff member to be able to pick up your phone from hold and see whether you are on the phone. 

  1. Click Presence 

  1. Click Permissions 

  1. Search for the staff member 

  1. Put and check next to their name 

  1. Save
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  Screening, Greeting & Hold Music
  1. Disable User Greeting, Call Screening, and Connecting Message by unchecking the box. 

  1. Enable Audio While Connecting 

  1. Click the edit button under the enable button. Change drop down to Ring Tones (this makes it so when someone calls they hear the normal ring back tone instead of music) 
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  Call Handling

  Work hours

  1. Click edit schedule at the top.

  2. Change to Custom

  3. Edit Monday to be 8am-5pm

  4. Click the apply to drop down to the right of Monday and select All weekdays.

  5. Ensure Sunday and Saturday are unchecked.

  6. Save 
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  Voicemail

  By default, voicemail will play a generic you have reached the voicemail box for <name>. If you would like to change the voicemail. 

  1. Click edit under voicemail greeting. 

  1. Change drop down to custom 

  1. Under phone you can enter a number for ring central to call you to record a message. 

  1. Under Computer microphone you can record a message using the computer you are currently on.
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  Outbound Calls/Faxes

  Caller ID 

  1. Edit every item in the list to show your extension for Full time staff.  

  1. Students should set every entry to the call Queue they are a part of. 

  1. Students should also un-check the box “Display my extension number for internal calls”
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  Notifications

  Messaging Notifications 

  1. This is where you set what emails you want to receive. By default, you will get an email for every voicemail and text you received. This is also where you can change what email that notification will go to. 

  1. To send emails to two different emails separate them by comma’s
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  Mobile RingCentral App
  1. Open the app 

  1. Click on your initials in the top right corner – this opens the settings screen 

  1. Click Phone 

  1. Scroll to the bottom 

  1. Turn off Integrated calling – this keeps work and personal call logs separate